How can I pay for my Food-Pak Express purchase?
No Purchase Orders, Fax or C.O.D. orders will be accepted. We do not currently accept international credit cards.
Payments with PayPal must be from a verrified account with a verified, confirmed address. If you do not have meet this requirement your order will be cancelled. If you have any questions about this please email firstname.lastname@example.org.
Does Food-Pak Express charge sales tax?
Food-Pak Express charges the appropriate state and/or local sales tax for any order shipping to Massachusetts.
Massachusetts’s residents are charged according to their state and/or local tax rate. Please note that the sales tax for Massachusetts orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.
For further information concerning Massachusetts sales tax, please refer to http://www.mass.gov/treasury/
Although Food-Pak Express only charges sales tax on sales shipped to the states mentioned above, please note that your state of residence may require you to pay sales or use tax and file a sales or use tax return for certain purchases made from Food Pak Express. Please consult your city, county and state tax rates to determine your applicable sales or use tax.
Does Food Pak Express know specifically why my credit/debit card was declined?
Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your Credit Card Company or bank for information.
How do I identify Phishing or Spoofed E-mails?
How do I identify Phishing or Spoofed E-mails? Know what Food-Pak Express won't ask for Food-Pak Express will never ask you for the following information in an e-mail communication: * Your social security number or tax identification number * Your credit card number, PIN number, or credit card security code (including "updates" to any of the above) * Your mother's maiden name * Your foodpakexpress.com password Occasionally if you place an order with incorrect information, you may recieve an email from Food-Pak Express giving you the opportunity to correct your shipping/billing information. When this occurs you will have to log into the foodpakexpress.com website to input this info. Never submit the information mentioned above directly through an email.